Our Screening Process:

Items marked with an * apply to Contractors:

WNY Home Services requires the following criteria for all Contractors:

  • A Tax ID#*
  • Must be Insured*
  • Licensed, if applicable*
  • No open complaints with the BBB*
  • Payment for services
  • The ability to contact customers within 24-48 hours
  • The ability to deliver excellent customer service with positive results

Tips for Homeowners:

While WNY Home Services works hard to ensure that you are connected to trusted professionals, it's ultimately up to you to choose the right pro for your need or want. WNY Home Services strongly recommends that you perform the following tasks when hiring any service professional to work on your home.            

  • Ask to see a copy of the professional's license to verify that it is current and in compliance with not only the state-level requirements, but also any local level requirements (township, city, county, etc.).             
  • Ask whether the professional is insured and bonded.             
  • Ask for additional customer references.             
  • Make sure the professional will pull any permits required for your job. 
  • Be wary of bids that are substantially higher or lower than the competition.              
  • Put it in writing. Get a contract stating exactly what is included in the scope of work for your project.
  • Never pay for an entire project upfront... arrange a payment schedule. 
  • Keep records of everything -- including proof of licensing, bonding and insurance, contracts, invoices, proof of payment, progress photos, and all project-related correspondence.          

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